Early adopters are using Kensu to discover costly, low-value, and bottle-neck processes. Kensu helps in eliminating Redundant, Obsolete, or Trivial (ROT) processes to gain business efficiency.
Our client was on the verge of losing revenue due to a lack of responsiveness to the market. Kensu detected a delay in the availability of the customers-360° information.
The owner of the customer data has been alerted. Using Kensu, we discovered that an important part of the customers-360° process was attributed to the inclusion of an old, cumbersome insurance policy.
This led to a postponed launch of a new product.