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Senior Technical Writer

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About the Job
WHAT YOU'LL DO:
The Technical Writer will be responsible for leading the creation and maintenance of the product’s documentation. It includes several guides and training materials for internal usage, final users, and third-party application developers.

Responsibilities:
  • Obtaining a deep understanding of the product and services to develop comprehensive documentation (guides, training materials, presentations, etc.).
  • Translating complex information into simple and engaging content that supports Sales and Customer Service functions. 
  • Writing, formatting, editing, reviewing, and maintaining procedural and technical information for internal and external users.
  • Creating appropriate diagrams/illustrations to improve readability/clarity in order to achieve the balance of words and visualization to best convey the message.
  • Ensuring all documentation, in several languages, is up-to-date and available to customers when a new release or project is shipped.
  • Leading discussions and processes to develop documentation guidelines and make documentation-related technology decisions and recommendations.
  • Absorbing knowledge from seasoned developers, and ensure the most important information is readily available to newcomers in a comprehensive and concise format
  • Working closely with engineering, product, sales, and support team, educate colleagues, and develop tech writing as a core technical practice across our organization
  • Communicate widely and frequently to a remote audience of staff via e-mail, Slack, video conference, in-person meetings, and wikis/gist/git
WHO YOU ARE:
  • You are creative, highly motivated, and able to operate effectively in multiple cultural contexts.
  • You have good professional English spoken skills.
  • You are passionate about data management.
  • You are excited to work in a growing team of a fast-moving company.
PREFERRED EXPERIENCE:
  • 5 years of combined professional+volunteer technical writing experience
  • 3 years of experience writing on data and/or analytics software.
  • 2 years of experience contributing to and participating in free software/open-source projects
  • Proven effectiveness in collaborating with engineers, demonstrating the ability to understand and explain complicated technical issues
  • Demonstrated ability to create clear and compelling visual diagrams
  • Creative and highly motivated to serve the customer
  • Experience working with and writing for diverse, international companies
  • Comfortable in a highly collaborative, consensus-oriented environment
  • Strong research skills (as there will not be developer support for some of the issues that need to be documented)
PLUSES:
  • Experience or understanding of data science projects.
  • Experience with remote working.
  • The ability to speak multiple languages is a major plus.
  • The ideal candidate will be creative, highly motivated, and able to operate effectively in multiple cultural contexts.
OUR STACK:
  • Jira, Confluence
  • Google tools, Microsoft Office, Intercom
WHAT WE OFFER:
  • MacBook PRO 16".
  • Ticket Restaurant.
  • Smart Working.
  • Flexibility.
  • Dedicated offices in a pleasant and socially active coworking.
About Kensu Inc.

We’re a confident, enthusiastic, and young scale-up. Sustainable, ethical data usage is our mantra. We believe accuracy and velocity go hand in hand. Kensu is a Data Intelligence Management Solution that provides a real-time, contextual, as-is view of your business data processes. Ranging from the origin, movement, and transformation of the data to fully understanding its quality - We exist to disrupt the data quality market. We’re forever curious and love to discover. We’re ready to gear up for the future.

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